What Is an Electronic Claims Service?

3/5/2022 (Permalink)

Electronic claims service.

What Is an Electronic Claims Service?

A service for storing and accessing claims electronically makes it easier to access data related to an insurance claim in progress. The following features of the SERVPRO Claims Information Center facilitate communication between mitigation and restoration professionals and insurers.

A Portal to Claim Information

An insurance agent can log onto a claim service to view an estimate for damage cleanup and restoration. This information will be based on an on-site visit to a residence and should account for several factors:

• Type of damage
  
• Extent of damage
  
• Cleaning and restoration methods
  
  

All of this information is important for an agent processing an insurance claim. Other types of useful information are also available through this service.

A Resource for Comparing Claims

Agents may also find it useful to be able to compare the amount of a claim to other claims in a region or nationwide. The Claims Information Center also makes it easy for insurers to access other collected data:

• Causes of loss
  
• Claim types
  
• Job costs
  
• Response times
  
  

It may also be possible to compare these types of data and other metrics for franchises and companies. All of this information can help an agent or adjuster determine whether an estimate is accurate and reasonable.

A Communication Tool

One of the best features of an electronic claims service is that it can reduce communication-related delays. Rather than having to schedule calls, mitigation and restoration franchises can simply upload estimate information and more data on the progress of a job for an agent or adjuster to review on his or her own schedule.

These features make the Claims Information Center and other electronic claims services a useful resource for insurers and restoration vendors. Shortly after SERVPRO experts assess the extent of damage at residence in Pflugerville, TX, an estimate will be posted on this service to expedite the processing of an insurance claim.