SERVPRO of Pflugerville Employee Photos

Well dressed man in suit

Dave Jones

Dave Jones is the Owner/President of SERVPRO of Pflugerville. Dave earned his Bachelor of Science in Political Science from Arizona State University. Dave has 20 years of involvement in restoration and reconstruction ventures. Through the span of his career with SERVPRO, Dave has earned the IICRC Water Damage Restoration Certification, Applied Structural Drying Certification, Anti-Microbial Remediation Technician Certification, and the Commercial Drying Specialist Certification. He likewise holds a Lead Based Paint Certification.

Dark haired man in sport coat and white shirt

Bryan Zander

Bryan Zander is the Owner/General Manager at SERVPRO of Pflugerville.  Bryan brings 20 years of experience in the industry to SERVPRO, from being a property adjuster, sales manager, project manager, general manager and more!  He truly understands every aspect of the fire and water restoration industry from the smallest of projects to the largest commercial projects.  We are proud to have Bryan as the leader of our team here in Pflugervile!

Man in sport coat with blue shirt

Will Kimbrough

Will Kimbrough is the Vice President of Operations at SERVPRO of Pflugerville.  As V.P. of Operations, Will is responsible for the direction of the company, implementation and success of our work. Will is focused on long-term strategic planning, relationship building and territorial expansion through new franchise acquisition. Will brings a vast amount of operation and sales experience to the team. Will spent over 19 years in consulting with small and large companies across the country.  For the last 13 years Will worked at SERVPRO corporate as a franchise business consultant and field training manager. Will has consulted on HR Management, operations, marketing, sales, strategic planning and business to business team building. He earned his Bachelors degree in Marketing from Delta State University, and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration Technician, Applied Structural Drying Technician, Fire and Smoke Restoration Technician and Upholstery Fabric Cleaning Technician.


Man smiling with coat and tie

Dennis McKinley

Dennis McKinley brings over 20 years of industry experience to our team. Dennis has extensive experience overseeing commercial projects in the United States as well as the United Kingdom. In 2009 Dennis sold and produced one of the largest disaster projects in SERVPRO history at the University of Louisville, after a flood totaled 5 campus buildings and damaged at least 4 others. Between 2010-2012, Dennis wrote the Corporate Commercial Large Loss Play Book which provides standards that are still followed by the industry today. In 2013 Dennis built and managed from the ground up a very successful restoration franchise and won Rookie of the year/Texas and National of the Year in 2014. Most recently Dennis has managed the Extreme Response Teams (13 Teams) “Best of the Best” and he has managed the Large Loss Response Team (135 franchises). He coordinated commercial response for storm teams, provided leadership for Commercial Large Loss Division Project Managers, lead the Document Restoration Division, and managed the Commercial Operations Specialists. Dennis Is an accomplished industry veteran with extensive loss remediation background, who holds the upmost standards in ethics and accountability.

Man in sport coat smiling

Kyle Alexander

Kyle Alexander is Vice President of Reconstruction Services for SERVPRO of Pflugerville and Team Jones. Kyle has over 20 years experience in the construction industry and 17 years in Insurance Restoration. Kyle received his BA in Criminal Justice from Chapman University in 2002.  He moved from California to Oklahoma in 2008 and has been a vital part of the SERVPRO team during much of this time. Kyle is well experienced in residential and commercial reconstruction and remodel projects and will work diligently to complete your job in a timely manner.

Man in sport coat and white shirt

Gerald Thomas

Gerald Thomas is the Director of Marketing and Business Development For SERVPRO of Pflugerville and Team Jones.   He graduated from Alcorn State University and is a retired Army Officer in which 10 of those years were spent as a Corp of Engineer Officer which entailed the management of various construction and reconstruction projects. Gerald has over 20 years of experience in sales management and marketing experience.  In his new role Gerald will be responsible for the development and growth of the sales team, sales and marketing strategy.    He is active in the community and is a Board Member for Big Brothers Big Sisters of Oklahoma.

Man in brown coat and blue shirt

Armando Mendoza

Armando Mendoza is the Large Loss Project Manager for SERVPRO of Pflugerville and Team Jones. He has over 20 years experience in fire, water, mold, HVAC cleaning, in residential and commercial projects. Previous roles he has held include Large Loss Coordinator of multiple storm events, Operations Manager of 75+ employee restoration company, and General Manager of 10 million+ a year restoration company.  Notable projects include:

  • Dupont Plant/Orange, TX-Hurricane Ike Document Recovery and Flood Cleanup
  • Monahan’s Police Department/Monahans, TX-Fire Bomb Cleanup
  • IRS-Echelon/Austin, TX-Plane Crash Personal Effects Recovery
  • United Nations/Manhattan, NY-Tropical Sandy Flood Cleanup
  • Crossroads Mall/Tulsa, OK-Tornado Cleanup

His accreditations include IICRC Applied Structural Drying, TDSH Mold Contractor, IICRC Carpet Cleaning, Air Duct Cleaning, Fire Recovery, IICRC Odor Removal, IICRC Smoke Removal, and Bloodborne Pathogen. Armando brings passion for customer service and project management and believes the most important job is yours!

Woman smiling for a photo.

Michelle Rhone

Michelle has over 15 years of supervisory, marketing, sales, and business development experience in the Restoration and Commercial Real Estate industry. Michelle is a proud member of CREW Austin, RIMS, and Austin Real Estate Experts. In her free time, Michelle volunteers at the Ronald McDonald House Charities of Austin. Michelle and her husband Russell have been married for 20 years and she is a proud mom to her son Brant who will graduate this year from Texas A&M University. Michelle graduated from Oklahoma State University with a degree in Business Marketing and Creative Writing and is proud to be from her home state of Oklahoma....although a transplant to Texas she loves everything about the great State of Texas.

She loves to educate, refine, and drive herself to always strive to bring 100% to the work she does. She enjoys meeting new people and hearing new perspectives.

Woman smiling.

Christi Cole

Christi brings to the Team 12 years of business management, customer service, sales, and business development experience primarily in the Oilfield Services industry but also as a licensed insurance agent. She holds insurance adjuster licenses in several states and is a licensed real estate agent in Texas. In her free time Christi, along with her husband Richard, support the local community and law enforcement by participating in fundraiser events and motorcycle rides with the Thin Blue Line LEMC of New Braunfels, of which Richard is a patched member. Christi is a proud mom to her four sons: Layton who is a Staff Sgt in the Unites States Army, Logan who is a Police Officer with San Marcos Police Dept, Landon who is a Petty Officer 3rd Class in the US Navy, and Leverett who is learning the pipeline industry. .

Christi has a heart for people and passionate about building lasting relationships. She believes that the biggest contributing factor to her success in any sales role is to never lose sight of the client’s perspective. Puts herself in their shoes, communicates, and sees that we follow through on our promise.

We're beyond excited to have you on the team, Christi!