What our Customers say...
Water Damage Testimonials
I sincerely want to thank you for your outstanding customer service, knowledge, and professionalism you displayed during a time of great need from water damage at my residence. You and your crew were quick to Jump in and start the assessing and drying process. You followed up with daily checks on your equipment and the water damage. The project was thoroughly completed better than I had anticipated. Thank you is more than I can say!
Recently had water damage to our home the week before Christmas. This team has done an amazing job of service and expertise. They handled our personal belongings like their own. They were also very accommodating to our time schedules and needs. A special thanks to Gabe, Jake, Angel, Saxon and Chase.
Bobby and Saxon came to my house today and were extremely nice. They knew what they were doing and were very professional. Bobby walked me through the whole process and was very patient with my questions and explained everything in great detail. They cleaned up the water and drywall from the floor and put in some fans and de-humidifier to speed up the process of repair. Such nice guys, highly recommend them!
I gave SERVPRO of Pflugerville a 5 star rating because I found them to be top notch professionals. We had water damage to the carpet in our master closet from a leak in a line in master bath. I had considered replacing the carpet because there was rust areas where metal was in contact with wet carpet. Additionally, I put kitty litter down to soak up the saturation. My carpet was a disaster and I just knew there was no hope for it. Someone suggested SERVPRO to us and we decided to give them a try. I am so happy that we did because our carpet looks brand new!!
We were fortunate enough to get Arthur and Chris as our technicians and I was Uber impressed! They were very respectful of my home and my things, taking care to do a good job as well. They were both so pleasant and friendly and worked very hard to do the job right. I like that very much.
I wish I received this kind of service from other companies I deal with
Life is Good
P.S. The manager, Craig even came out to check on things and be of assistance when needed. I'm so happy we didn't have to replace our carpet
A disaster in your home is tough to deal with. SERVPRO of Pflugerville softens the blow. After a broken pipe in the foundation of my house, I had a mess on the 1st floor of my home. Craig McCreary, production manager, came out to estimate the job and tell me everything that would happen, step by step. He was professional, thorough, courteous, and friendly. I felt a lot better about the situation after meeting him. Arthur and Dustin came out and very gently moved our first floor belongings to one of their vaults, exercising as much care as if the items were their own. Arthur answered all my questions and listened to my concerns. They returned with Angel and Eddie to begin the drying process and remove the laminate floor and baseboards. I never imagined all the flooring could be removed so quickly. Angel and Eddie were incredibly efficient. Dustin removed all the wet drywall and some shelving very efficiently. The drying process took days and Arthur repeatedly came by to monitor the process, phoning ahead each time and working around my schedule. All the equipment was removed yesterday and we're finally dried out here. Craig contacted me today to schedule their return for a final cleanup (removing all that drywall dust). When I told him he could come today and mentioned I had another contractor coming in a few days to do drywall repair, he suggested we wait for the final cleanup until after the repair was complete since it would create a lot of dust again, thus saving me from having to do it myself.
I really can't say enough good things about these folks. They all made a bad situation a lot more bearable for me. While I hope disaster doesn't strike again any time soon, I know whom I'll be calling if it does. Also, my dog really liked them and she hates almost everyone. :)
Angel and his helper were wonderful! They always arrived when they said they would. They were helpful and friendly. Angel frequently checked with me to see if I had any questions or concerns. My house flooded due to a plumbing problem and I was overwhelmed -- he was reassuring, informative and patient, which helped reduce my stress level!