What our Customers say...
Water Damage Testimonials
I sincerely want to thank you for your outstanding customer service, knowledge, and professionalism you displayed during a time of great need from water damage at my residence. You and your crew were quick to Jump in and start the assessing and drying process. You followed up with daily checks on your equipment and the water damage. The project was thoroughly completed better than I had anticipated. Thank you is more than I can say!
I just had the worst experience made tolerable by a team of very professional, efficient and yet unbelievably compassionate good guys. This is not over the top, these guys really do exist. JD, Angel and Chris of SERVPRO, you came in and took over, and it was a huge relief!! AND... you were so gentle with my 87 year young mother... Thank You!!!
Such great service!! After finding water flooding my living room on the day of the ice storm that shut down Austin, and being unable to get our complex plumber out or anyone else, SERVPRO came through big time! One of the owners came out in the icy conditions to set up equipment and prevent further damage (probably saved my neighbors condo too). Equipment worked so well it kept flowing water at bay for two days until plumbers could make it out. Communication was on point: regular check-ins via phone and stopping by condo regularly to make sure everything was still working properly and stopping further damage. I have so much confidence in SERVPRO Pflugerville. Thank you guys! You're the best!!
Having water damage is never a good thing no matter how big or small. I had water damage to carpet in 4 rooms of my house. They arrived within 1 hour after my initial contact. Angel Guillen arrived and assessed the situation and immediately started the clean up process (taking out the damaged carpet, installing fans and humidifier). Angel and his crew were very courteous and professional. The next day Gabriel Deanda and Arthur Waldon did a follow up check of the drying out progress. It was discovered during this check that there was additional water damage to carpet in another room. This was resolved by taking out the damaged carpet and installing additional fans and humidifier. Both Gabriel and Arthur went about their assessment in a very professional manner. SERVPRO was contacted on a Thursday (they came out the same day), returned to monitor on Friday, then returned on Sunday to check the progress. On Monday Craig McCrary (production manager) came out check the progress. On Tuesday Gabriel and Arthur did another monitor check and it was determined that the drying equipment could be taken out. It took several days to complete the process but during that time SERVPRO and their crew did their job in a very professional and courteous manner. Hopefully, I won't have to go through something like this again but if the unfortunate should happen again, I would definitely contact them again.
Recently had water damage to our home the week before Christmas. This team has done an amazing job of service and expertise. They handled our personal belongings like their own. They were also very accommodating to our time schedules and needs. A special thanks to Gabe, Jake, Angel, Saxon and Chase.
Bobby and Saxon came to my house today and were extremely nice. They knew what they were doing and were very professional. Bobby walked me through the whole process and was very patient with my questions and explained everything in great detail. They cleaned up the water and drywall from the floor and put in some fans and de-humidifier to speed up the process of repair. Such nice guys, highly recommend them!
I gave SERVPRO of Pflugerville a 5 star rating because I found them to be top notch professionals. We had water damage to the carpet in our master closet from a leak in a line in master bath. I had considered replacing the carpet because there was rust areas where metal was in contact with wet carpet. Additionally, I put kitty litter down to soak up the saturation. My carpet was a disaster and I just knew there was no hope for it. Someone suggested SERVPRO to us and we decided to give them a try. I am so happy that we did because our carpet looks brand new!!
We were fortunate enough to get Arthur and Chris as our technicians and I was Uber impressed! They were very respectful of my home and my things, taking care to do a good job as well. They were both so pleasant and friendly and worked very hard to do the job right. I like that very much.
I wish I received this kind of service from other companies I deal with
Life is Good
P.S. The manager, Craig even came out to check on things and be of assistance when needed. I'm so happy we didn't have to replace our carpet
A disaster in your home is tough to deal with. SERVPRO of Pflugerville softens the blow. After a broken pipe in the foundation of my house, I had a mess on the 1st floor of my home. Craig McCreary, production manager, came out to estimate the job and tell me everything that would happen, step by step. He was professional, thorough, courteous, and friendly. I felt a lot better about the situation after meeting him. Arthur and Dustin came out and very gently moved our first floor belongings to one of their vaults, exercising as much care as if the items were their own. Arthur answered all my questions and listened to my concerns. They returned with Angel and Eddie to begin the drying process and remove the laminate floor and baseboards. I never imagined all the flooring could be removed so quickly. Angel and Eddie were incredibly efficient. Dustin removed all the wet drywall and some shelving very efficiently. The drying process took days and Arthur repeatedly came by to monitor the process, phoning ahead each time and working around my schedule. All the equipment was removed yesterday and we're finally dried out here. Craig contacted me today to schedule their return for a final cleanup (removing all that drywall dust). When I told him he could come today and mentioned I had another contractor coming in a few days to do drywall repair, he suggested we wait for the final cleanup until after the repair was complete since it would create a lot of dust again, thus saving me from having to do it myself.
I really can't say enough good things about these folks. They all made a bad situation a lot more bearable for me. While I hope disaster doesn't strike again any time soon, I know whom I'll be calling if it does. Also, my dog really liked them and she hates almost everyone. :)
Compared to what others who posted here seem to have endured, our problem was relatively minor. But, we didn't know that until Kyle with SERVPRO took the time to come out and investigate. We were concerned that we had a mold or mildew issue in one kitchen cabinet. Kyle spent about an hour coaching us on what to look for, and even took the time to drill a small inspection hole in the cabinet base so he could look underneath for any sign of past or present moisture. He also gave us sound advice on cutting one or two more small openings, which we did just to be sure. Everything was clean and dry!
Had Kyle not been up-front and honest, he certainly could have led us in another direction by recommending extensive remedial measures to rectify the situation, and we would probably have not known any better. He refused any payment for his time and expertise. So even though SERVPRO did not benefit financially, it is our hope that this review encourages others to trust this business should the need for this type of service arise. We certainly will.
Gabriel and Angel did a fabulous job! Our water softener leaked and flooded our garage. They came in and cleaned up the garage, took away the items that needed disposal and dried it all out. A friend recommended them and I'd definitely use them again!
With a hectic Saturday already underway the last thing I wanted to deal with was a water issue. I called SERVPRO to come look at our water damage and could not have been more happy. Gabriel and Eddie came out within an hour of calling. They were extremely thorough in their evaluation of the damage and took way more time than I expected to explain the entire process with me.
I highly recommend SERVPRO to anyone in need of help during a water damage crisis. Thanks guy!
Chris and Mike were great! Had a water leak into my bedroom and SERVPRO came out the day it happened. Chris was very communicative and explained all the options thoroughly. Would highly recommend.
Gabriel and Angel were timely and kind. They were discreet and respectful of the area. Both were polite and they completed the job fast! I needed them the day before a holiday on a tight schedule and they were "Johnny on the Spot".
I recently had a pipe failure in my vacant house in Austin TX.
The house was flooded and I had SERVPRO of Pflugerville dispatched for immediate response on a Sunday. a crew showed up in my absence and began to mitigate the property. These guys worked on the house as if it was their own. As an absentee owner the risk of theft to property was high, but I was able to rely on SERVPRO's integrity to keep the property intact, safe and clean. The crew removed all damaged elements in the house including complete removal and disposal of the kitchen cabinets, baseboards, and limited levels of sheet rock which showed water damage. Never did I intervene to instruct them. They handled the whole process in my absence. on the final day when the house was declared dry, I was there to meet the crew and owners who knew I was in town. The insurance adjuster arrived 30 minutes later where we continued to assess the damage in a house totally remediated by SERVPRO.
I highly recommend that anyone who finds the need for support in this area, that they contact this group.
great thanks to JD Moran and Kyle Mckinley ( owners )and all of their staff. They were all extremely professional, responsive and honest!!!
Chris and his assistant very professional, arrived on time from the minute they called. great job!. Would recommend to family and friends. Support the local business.
Angel and his helper were wonderful! They always arrived when they said they would. They were helpful and friendly. Angel frequently checked with me to see if I had any questions or concerns. My house flooded due to a plumbing problem and I was overwhelmed -- he was reassuring, informative and patient, which helped reduce my stress level!
Our water heater flooded our garage. Angel, Gabriel and Nick took care of the issue in a very professional way. Great communication, and took care of the issue in a timely manner. Highly recommend this company. I also want to thank Kyle who is a consummate professional.
We had a water leak under our sink that damaged cabinets, sheetrock and flooring. I called SERVPRO of Pflugerville because I was familiar with their work and professionalism. Gabriel and Nick did an awesome job demolishing all of the nasty stuff and handling things in a timely manner. I hope I never have to call a damage restoration company again but if I do it will most definitely be SERVPRO of Pflugerville.
Very Professional. I am Very Pleased.
Unfortunately, we have had 3 different water incidents in our home in less than 2 years.
Fortunately, we have been able to call, and rely on the SERVPRO of Pflugerville team.
One of the 3 incidents was major and it kept us out of our home for 5 months. If we did not have the careful attention of Zach & Gabe at the onset, the damage would have been much worse. Their attention to detail, focused extraction process and customer first attitude have made me a raving fan. So much so, we literally had an issue this week and called the guys from SERVPRO of Pflugerville before calling our insurance. I specifically asked for Zach or Gabe to come because I know the kind of work that they do and I knew it wold be done right.
Zach & Gabe work hard, work fast & they educate me every time as they work in my home. The helpful insights help qualm my concerns about my home and what it will be like when the extraction is complete.
Although we live in Round Rock, these guys have come and saved the day several times for us; & Keith, one of the owners, has always come by and treated us fairly. I hope that we don't have to call them for damage again, but if we do, they will be my first call.
I HIGHLY recommend them
We had a disaster a few days before Christmas and family coming from out of town dinner was to be at our home. The water heater was leaking and water was in the closet for the water heater out closet in the utility room our pantry and dining room SERVPRO to the rescue flooring had to be removed,sheet rock and doors Angel,Jon,Chris and Gabriel and JD took care of everything they packed all the dishes from my China closet. Angel told me to sit back and relax they were going to handle it all and they did. These gentlemen were so kind and caring Angel kept telling me it would be ok he came every day to check on the drying and gave us updates. These guys were so professional I would recommend SERVPRO to anyone who ever has water issues they are the best